For librarians
Handling requests
See what readers want, ranked by demand, and act on it from the Requests tab.
When a reader searches for a book you don’t have, they can ask you to consider it. Those asks collect on the Requests tab, ranked by how many people want each title. It turns scattered demand into a list you can take to whoever holds the budget.
The ranked list
Requests are numbered by demand. Each row shows the cover, title and author, a badge with how many people want it, and a status. The statuses are:
- New
- Under review
- Approved
- Declined
- Acquired
Move a request along with the buttons on its row: Review, Approve, Decline, and Acquired. Duplicate asks for the same title collapse into one entry with a count, so you see real demand rather than noise.
When you acquire a title
Mark a request Acquired once you’ve bought and catalogued the book. Everyone who asked for it is notified, and a hold is set aside for them, so the people who wanted it are first to get it.
Logging a request from the desk
If a member asks for a book in person, log it for them in the Log a request panel on the right:
- Type the member’s card number.
- Type the Title, and the Author and ISBN if known.
- Press Log request.
You’ll see “Logged · 4 people want it,” which folds their ask into the existing demand for that title. Readers can also send requests themselves from the reader app; see Requesting a book.