For admins
Plans and billing
The five plans and what they include, how to subscribe or cancel, and why your statement says iBX.
Billing lives in the Settings tab, in the Billing & subscription card. Settings is administrator-only, so if you don’t see the tab, ask an administrator at your library.
The plans
There are five: Free, Starter, Schools, Bibliotheca, and a custom tier for NGOs and nonprofits. Prices and what each one includes live on the pricing page, and your own plan and usage are always shown in the Billing card.
Two counting rules are worth knowing before you pick, because they surprise people.
Books means copies, not titles. Three copies of the same novel count as three, since three is what you can lend. Members excludes your staff. Every staff user also gets a borrower identity so they can use the reader app, and those don’t burn a member slot. You are never charged for existing.
The card shows a bar for each of the two counts against your cap, so you can see an upgrade coming rather than discovering it mid-import.
Subscribing, and changing your mind
The card lists the plans you can subscribe to yourself: Starter, Schools and Bibliotheca. Free needs no subscription, and an NGO plan is arranged by talking to us.
Pick one and press Subscribe. That takes you to Stripe’s hosted checkout: your card details go to Stripe and never touch BeeShelf’s servers. Once you’re subscribed, the same card offers Manage billing, which opens Stripe’s portal to update your card, change plan, download invoices, or cancel.
Why your statement says iBX
Payments appear as iBX, BeeShelf’s parent company, both at checkout and on your bank statement. That’s expected, and it’s the right charge.
What a cap actually does
A cap only ever blocks adding a new book or member. It never hides, breaks or deletes anything you already have. Go over a cap (by downgrading, say) and your catalogue keeps working exactly as it was: you just can’t add until there’s room.
A failed payment works the same way. You get a banner asking you to update your card, not a lockout. The library keeps running while you sort it out, and your data stays exportable either way. See Exporting your data.
BeeShelf can sponsor a library. The card then just says your plan is sponsored: nothing to pay, and no cap.